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FAQ

  • Pre-Sales Questions

    • Which trampoline should I buy?

      There are lots of factors that might influence your choice of trampoline and many different trampolines available that may suit your needs.

      • A galvanised steel frame will guard against rust – if it’s galvanised inside and out, even better. Look for a thick gauge of steel – the weight of a trampoline will be a good indicator of this (the heavier, the better).
      • Trampoline enclosures are essential for safe jumping and garden trampolines that meet the European safety standard can’t be sold in the EU without one. A strong enclosure net will catch bouncers if they fall. You might want to choose a model with an enclosure that has a top rim for reinforcement – the top rim stops unsightly sagging and looseness in the net.
      • On larger trampolines, a welded leg and frame joint is often a weak point, so it’s a good idea to look for versions with extra reinforcements in this area such as clamps or brackets. Lejump’s Tramp T-connector reinforces the joint for additional strength and durability.
      • Lots of modern trampoline enclosure designs provide a barrier between the jumper and springs, giving extra protection for little fingers and toes. Lejump’s enclosures separate the jumper and springs but curve outwards to maximise bouncing space.
      • Safety pads cover the springs and frame parts and help to protect bouncers as well as spectators. Choose a version with thick padding and weather proofing and it’ll last longer too.
      • Consider the age of the users. Large ‘traditional’ trampolines aren’t suitable for little ones under six years old, as they have a bigger bounce and are required to be higher from the.
    • Which size trampoline should I buy?

      • Choosing the right size trampoline for you will most likely involve several factors such as garden size, price and the age of the user. Lejump’s trampoline range in size from 10ft to 14ft.
      • Photographs can be deceiving and you will need to allow enough space for the trampoline as well as a 2m safety perimeter around the edge to get away from objects and possible hazards including electric power wiring, tree limbs, recreational structures, and fences.. It’s a good idea to map out the area of the trampoline using a hosepipe before you buy to make sure you’re happy with the size.
      • On larger trampolines, a welded leg and frame joint is often a weak point, so it’s a good idea to look for versions with extra reinforcements in this area such as clamps or brackets. Lejump’s Tramp T-connector reinforces the joint for additional strength and durability.
      • A minimum of 24 feet (7.3 meters) of overhead clearance is required.
    • Do I need to buy accessories with my trampoline?

      • A trampoline alone will still be perfect for bouncing, although accessories can help enhance the experience and some can seriously help to protect the trampoline.
      • We would recommend investing in a trampoline cover, which helps to protect the trampoline bed and jumping mat from weathering and debris.
      • A trampoline anchor kit is essential for tying the trampoline down to help protect against the wind. Please note that trampolines should be dismantled prior to periods of high wind.
      • A trampoline ladder is very useful for little ones to safely climb on and off their trampoline.
  • About Lejump Trampoline

    • Why is a Lejump Trampoline safer than other trampoline models?

      The Lejump Trampoline patented design features have eliminated 90% of product related trampoline injuries.

      • Our jumping mat removes hard edges - Our proprietary mat is 30 times more shock-absorbent than pads found on traditional trampolines.
      • Our Safety Enclosure keeps the jumper on the trampoline - The patented FlexiNet enclosure has flexible rods to cushion jumpers and prevent falls. The jumper is directed back to the center and cannot make contact with the net rods. The zippered net also ensures jumpers cannot fall through the opening.
      • Our frame have three layers of rust-preventative coating, our steel frames are built to endure even the most extreme weather.
      • Our patented design provide a smooth, non-jarring bounce and avoid trapping toes and feet within springs, out of harm’s way.
    • How much weight can a Lejump Trampoline take?

      The Lejump Trampoline patented design features have eliminated 90% of product related trampoline injuries.

      • To understand the strength of a Lejumpm Trampoline, there are two weights you need to be aware of - the Structural Load Capacity and the Maximum Single User Weight. The first relates to strength and the second relates to safety.
      • The Structural Load Capacity is the amount of static weight a trampoline can hold. A lejump is strong enough to hold more than this weight, but this limit allows for a safe margin before the mat will touch the ground.
      • The Maximum Single User Weight is based on how heavy you are and how high you jump. It is about ensuring jumpers don’t ‘bottom out’ (touch the ground while jumping).
    • Does trampoline contribute to a healthy lifestyle?

      Studies have shown that trampolining is suitable for people who do fitness training or who want to lose weight. Trampolining is therefore good for your health and certainly contributes to a healthy lifestyle!

      Jumping on a trampoline exercises the whole body, and the g-force that bouncing produces helps to build muscle and burn fat quickly. Muscles a trampoline works out include legs, thighs, arms, hips and stomach. It also has the added benefit of improving agility and balance.

    • Why is a Lejump Trampoline the best choice?

      Many trampolines are offered in various shapes and sizes around the world, but Lejump is the best choice because you are not just choosing Lejump, you are also choosing quality, safety and loads of fun!

      Our customer service is best in the industry. We will help you with any questions or issues related to our Lejump trampolines.

    • Is there a difference in the springs on Lejump Trampolines?

      Lejump has developed various springs for the trampolines for optimum jumping experience. All our springs are so flexible that both children and adults can jump safely and easily on the trampoline. The extra long springs enable you to make higher jumps on an even larger jumping surface.

    • Other trampolines have enclosures - what is different about the Lejump Trampoline enclosure?

      Lejump Trampoline enclosure is strong yet provides a unique flexibility that gently redirects wayward jumpers back to the center of the trampoline.

      Some trampolines may have enclosures but they aren't flexible and are held up with rigid steel poles which introduce another impact risk. Basic enclosures only stop jumpers from falling off. There is a risk that these jumpers could make impact with the springs and frame.

      The Lejump Trampoline enclosure is UV-resistant to prevent deterioration from the sun and other harsh weather conditions

  • Safety Use

    • How many people can be on a trampoline at the same time?

      Only one person should be jumping on the trampoline at a time. Chance of injury increases when more than one person is jumping. Also, please observe the weight rating for your specific model trampoline; exceeding the weight rating, even if only 1 person is using the trampoline at a time, can fatigue and over-stretch the springs, as well as increase the possibility of "bottoming out" (when the jumper hits the ground) the trampoline which can cause serious injury to the jumper. Damage caused to the trampoline and springs as a result of exceeding the weight rating is not covered by warranty.

    • How do I jump as safely as possible on my trampoline?

      To jump as safely as possible on your trampoline, there a few tips you can take into consideration:

      • Only one person should be jumping on the trampoline at a time.
      • Always jump in the center of the trampoline jumping mat.
      • Stop jumping higher when you feel like you are losing control.
      • Do not make somersaults without professional guidance.
      • Focus on the middle circle during jumping.
      • Close the enclosure zipper during the jumping.
    • Is it okay to jump on the trampoline if it's wet?

      A wet trampoline bed (the jumping surface) is too slippery for safe jumping. Also, gusty or severe winds can cause jumpers to lose control. Use the trampoline only under appropriate weather conditions.

    • Are trampolines dangerous?

      The dangers of trampolines have been increasingly highlighted in recent years as garden trampolines have become more popular. Trampolines can be dangerous when used incorrectly.

      Reduce the risks of trampolining by purchasing a high quality trampoline and by using it correctly according to the user manual. Always have a responsible adult directly supervising.

    • How old do children have to be to use a trampoline?

      The age that a child can bounce depends on the type of trampoline. Larger trampolines are mostly suitable from age 6 through to adulthood.

  • Warranty & Replacement

    • What warranty period do you offer on your trampolines?

      The warranty available on our trampolines varies depending on different parts. For the steel frame, our warranty is 5 years since your purchase. For the spring and frame pad, our warranty is 2 years since your purchase. Rest of trampoline parts have 1 year warranty since purchase.

    • Are spare parts available?

      Lejump is pleased to offer a full complement of replacement parts available for purchase. Please contact our Customer Care Team at support@lejump.com make an inquiry. You will need to provide your model number when placing an order for a spare part

    • When do I have to replace my trampoline springs, jumping mat, safety pad or safety net?

      Regularly check if all parts are still in their original state. Isn’t this the case? Are your trampoline springs completely stretched? Is the hole in your trampoline jumping mat bigger than a 2 euro coin?

      • Are there multiple holes that are smaller than a 2 euro coin? If yes, then it is smart to have your jumping mat evaluated by an expert. The more holes there are in a trampoline jumping mat, the bigger the chance that the mat rips completely.Or is the tear in your safety pad too big? Then it is time to replace that part. The safety net has to be replaced after a couple of years or when it is possible to get your finger stuck in the net.
      • The trampoline safety pad needs to be replaced when it does not cover the springs correctly or effectively.
      • Has the jumping mat become greyish and mat? If yes, it is smart to replace the jumping mat. As soon as the mat becomes greyish and mat, it means that Uv-resistance of the mat has been affected and the materials have become brittle. This increases the chance of tears meaning that your child’s safety cannot be guaranteed.
      • All trampoline parts can be ordered separately.
  • Order & Return Policy

    • Which payment methods are available?

      The following payment methods are available:

      • iDEAL
      • Transfer
      • Mistercash/Bancontact
      • Maestro
      • Visa/ Mastercard
    • How can I track my package?

      When your parcel is sent by DPD or DHL, you will receive an email with a Track&Trace code. Might you have more questions concerning the delivery, contact us and we are happy to help you.

    • Is my personal information handled securely?

      You can order securely and with confidence from Lejumpm Trampoline. Our privacy policy outlines our full privacy protection commitment. We confirm we do not store any credit card information, and confirm we look after your personal details with care. No details are provided to third party providers, outside of shipping information required to deliver your order.

    • Is my payment on your site secure?

      All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

    • How soon will I receive my order once I place it?

      Our normal delivery time runs from two to three weeks.

    • What is Lejump Trampoline Return Policy?

      To return a product, you have to fill in the return form on the page Return Policy. On this page, you will also find all the necessary information about the return process.

  • Assembly

    • How long does it take to set up a trampoline?

      Depending on which model, the time to set up a new trampoline varies between two and two and a half hours, for two people. We provide a range of assembly videos on our YouTube Channel.

    • I'm having some trouble assembling my trampoline. What should I do?

      Be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. For a round trampoline, each of the top rails with leg sockets acts as a bridge between two support assemblies (the W-shaped base with leg extensions attached). When attaching the bed to the frame, it is important to keep the spring tension even by using the clockwise procedure with your round trampoline. If you have any questions, you can contact us.

    • Where can I find a copy of my manual?

      If you are looking for a copy of a manual from a trampoline or enclosure you have purchased, you can find in our website www.lejump.com

      Please Note:

      You will need FREE Adobe Acrobat Reader to view these files. Please download the viewer from Adobe.com and install it on your system before trying to view these files.

      FILES MAKE TAKE UP TO 1 MINUTE TO OPEN

      For Faster Viewing:

      Save the file you need to your computer desktop. To do this RIGHT CLICK with your mouse on the link you wish to save and then choose "SAVE TARGET AS or SAVE LINK AS", and then save the file to your documents or your computer desktop. (Remember where you save the file so you will be able to find it again to open). You can then open the file from your computer for faster viewing.

    • What tools do I need to assemble my trampoline?

      Our trampolines are supplied with all the tools required for home assembly – this may include a spanner, allen key and screwdriver – as well as the spring loading tool.

      If you need to dismantle the trampoline for any reason, a rubber mallet may be required to gently knock the frame pieces apart.

    • Will someone come and install the Lejump Trampoline?

      Lejump does not offer professional installation service currently. For self-install, we recommend you view the installation hub on our website where installation tips and videos are available for your viewing.

  • Maintenance

    • Is the Lejump Trampoline weather-resistant? Can it stay up through all seasons?

      All components of the Lejump Trampoline are weather-resistant, including UV stabilized mat and net rods, a galvanized and powder-coated steel frame and a UV stabilized polypropylene mat and safety enclosure.

      However, to extend trampoline usage life, we recommend you follow our tips in the maintenance section.

    • How do I make my trampoline winter-proof? / How should I care for my trampoline in the winter months?

      Be sure to remove any snow so that it does not accumulate on your trampoline's bed (and cause the springs to stretch). Depending on the severity of winter winds in your area, you may want to remove the frame pads and store them inside.

      In windy conditions it is important that you move your trampoline to a sheltered area, remove the enclosure and secure it to the ground using a trampoline anchor kit.

      During the winter months we advise that you dismantle your trampoline and store it in a dry place as this will prevent rust as well as damage to the frame, springs and enclosure.

      The fall and winter period knows a lot of rainy days and decreasing temperatures. This also means that your trampoline has to withstand a lot during this time of the year. A protective cover is a great solution for this.

    • Do I need to maintain and clean my trampoline?

      Most trampolines get a lot of use, so it’s important to regularly check for any signs of wear, tear and deterioration. Our quick checklist can help know what to look for:

      • Holes, tears or sagging in the jumping mat.
      • Loose stitching or deterioration in the jumping mat.
      • Bent or broken frame parts.
      • Signs of rusting on metal parts.
      • Broken, damaged or missing springs.
      • Deterioration, holes and sagging on the enclosure net and safety pad.

      If you notice any of the above, stop using the trampoline until the problem is resolved. Spare parts can be purchased from our website. If your trampoline is still under its warranty, contact us to make a claim.

      If you haven’t used your trampoline for a longer period of time it may happen that it gets dirty. The trampoline safety pad and jumping mat are easily cleaned with a cloth and warm water. It is strongly discouraged to use detergent, abrasive or hot water. Might you have a stain that just can’t be removed by a cloth and warm water, then you can use green or very mild soap.

    • How can I prevent stains on my trampoline safety pad? What is the cause of this stain?

      Your trampoline is placed outside day and night. Because of that, it has to withstand changing weather conditions and Uv-rays. After a while, you will notice traces of usage and will the weather conditions become visible on the trampoline safety pad.

      Trampolines are often placed in a garden near trees, flowers, and bushes. These spread pollens and drop leaves. These will fall onto the trampoline and leave stains. When it rains for a longer period of time, water and moist accumulates in the trampoline safety pad. This amount of water can be the cause for fungus creation which can be expressed by black dots or spots.

      To ensure that stains are not permanent, it is smart to clean your trampoline safety pad regularly. This is easily done with a cloth and warm, not hot, water. By doing this regularly, fungus, stains and “the weather” are prevented from permanently setting on your safety pad.

      To enAdditionally, it is smart to buy a protective cover or weather cover for your trampoline. This cover he makes sure that twigs, dirt and other filth will not reach your trampoline.

      When the cover is attached over a humid trampoline, there is a chance that fungus or mold builds up underneath the cover when the cover lays over the trampoline too long. That is why it is important to remove the cover after a couple of weeks to “air” out the materials. The best thing to do is removing the trampoline safety pad completely and store it somewhere dry.

      A trampoline weather cover is a relatively cheap way of making sure your trampoline will last years!

    • What should I do if I live in a windy area? How do I prevent my trampoline from being blown away?

      The trampoline and enclosure should be anchored to the ground in windy areas using a trampoline Anchor Kit. During severe winds we strongly encourage removing the trampoline mat by disconnecting all of the springs, or disassembling the entire trampoline.